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White Paper
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Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center
Many customer-oriented companies transform their contact centers into a strategic component of their overall business strategy — thus paving the way to better customer relationships, increased efficiency, and improved profitability. Learn more about effective contact center operations, challenges in the contact center, keys to seamless communication, and critical factors for success.
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News Release
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AberdeenGroup Selects SSA Global Customer, NetBank, as Customer Intelligence Success Strategy Winner
SSA Global, a leading provider of enterprise business software and services, today announced that NetBank has been named a winner in the Aberdeen Group`s "Success Strategies for Leveraging Customer Intelligence" report.
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SSA Global Customer Essilor Wins Gartner CRM Excellence Award 2006
SSA Global proudly announced today that its customer Essilor has won the Gartner CRM Excellence Award 2006 for Europe, Middle East and Africa (EMEA).
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SSA Global Introduces Enhanced Sales and Service CRM Solution
SSA Global today announced the general availability of SSA Sales 7.0 and SSA Service 7.0, a major enhancement to the company’s suite of customer relationship management solutions, SSA CRM, powered by Epiphany.
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SSA Global Strengthens Marketing Automation Functionality
SSA Global today announced the launch of SSA Marketing 7.0 , a best-in-class marketing application suite designed to seamlessly integrate inbound and outbound marketing initiatives.
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The AirMiles Travel Company Enhance its Marketing Processes and Drive Customer Value
SSA Global announced that The AirMiles Travel Company (AirMiles) has implemented SSA Customer Relationship Management (CRM), powered by Epiphany.
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